Conversica’s Revenue Digital Assistants™ (RDAs) supercharge workforces such as marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations.

With billions of human interactions spanning more than a decade, Conversica’s RDAs have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are Powerfully Human and can hold meaningful conversations at every touchpoint to create brand loyalty and maximize every revenue opportunity. The result is increased operational efficiencies, reduced costs, and improved customer experiences.

To learn more, visit conversica.com

Conversica

Customer Success Manager

Manage customer success and growth for Conversica's Automotive segment.

• Develop a trusted advisor relationship with our automotive customers' leaders and executive sponsors. Advising and deploying lead handling and demand gen strategies leveraging AI and Automation.
• Understand the customer’s business objectives and advise on product usage to achieve desired goals and results. Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing up sell opportunities when applicable.
• Full Customer lifecycle management, including initial onboarding kick-off, crafting success plans, Strategy curation, Goal setting, QBR, EBR building, and renewals/expansions.
• Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the customer issue through resolution.
• Advise and oversee customer growth, training, and development of standard methodologies to continually drive business value and return on the customer’s investment.
• Be the Primary point of contact on critical issues for the customer. Including advising customers quickly and efficiently to additional help resources such as Help & Training within the application and personally helping with questions/issues.
• Responsible for customer references, case studies, and testimonials for their portfolio of customers
• Serve as a customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Occasional travel is required from time to time when needed or as required.

Customer Success Manager - Enterprise Automotive

Technical Account Manager

Enable customers to maximize Conversica SaaS value through CRM integration.

•Configure and onboard new customers to the Conversica platform
•Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.
•Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.
•Be the customer-facing “product expert.”
•Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
•Provide Tier-3 technical support to customers
•Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
•Maintain an understanding of open requests for customers to ensure efficiency.
•Work with internal teams to resolve customers’ technical issues


Lead and grow the Automotive Customer Success Team to drive adoption and renewal.

• Recruit, hire, onboard, and train auto CSMs.
• Provide ongoing coaching, mentoring, and feedback to auto CSMs.
• Motivate and inspire the Auto CSM team to achieve success.
• Foster a collaborative and supportive team environment.
• Communicate effectively with Auto CSMs, other departments within the company (e.g., sales, product, support), and key stakeholders.
• Develop and execute on customer success strategies aligned with the company's overall business goals by defining customer success metrics and tracking progress.
• Analyze customer data to identify trends and opportunities for improvement.
• Participate in cross-functional initiatives to drive customer success for the Auto team.
• Develop and manage customer education and training programs for automotive customers.
• Set performance goals and objectives for individual CSMs and the team as a whole.
• Identify areas for improvement and implement corrective actions.
• Report on team performance to senior management.

Conversica Jobs in New York City

Conversica

Customer Success Manager - Enterprise Automotive

Conversica

Technical Account Manager

Conversica

Manager - Automotive Customer Success

Conversica