The Council on Legal Education Opportunity (CLEO) is a national organization that was founded in 1968 to expand opportunities for minority and low-income students to attend law school. Since its inception, more than 10,000 students have participated in CLEO's programs and joined the legal profession.

Council on Legal Education Opportunity (CLEO)

Solutions Engineer

Solutions Architect demonstrating Cleo's integration solutions in pre-sales engagements.

•Function as the technical lead and product expert through the sales cycle
•Conduct discovery sessions directly with prospective and existing clients to gather business and technology requirements
•Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and via Zoom
•Assess, scope, and complete proofs of concept (POCs) to demonstrate the value of Cleo’s solutions in a customer environment
•Respond to technical questions received by RFI/RFPs in an accurate and timely fashion

Solutions Architect 

Account Executive

Drive sales and client relationships for Cleo's integration technology solutions.

•Educate and advise clients to build strong and trustworthy relationships with Cleo customers
•Executing a successful sales process from lead to appointment to close
•Obtain feedback from clients and adjust messaging to improve downstream execution
•Meet clients to discuss their needs and complete the execution of the sale
•Working with SDRs and Account Managers to devise a program that meets the client and budget
•Negotiating with clients, solving any problems, and making sure deadlines are met
•Checking and reporting on their Cleo program progress

Account Executive, Net New

Customer Success

Manage customer success for a cloud integration technology company.

•Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled
•Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey
•Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews
•Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers
•Understand our customer’s organizational structure and develop relationships with key business stakeholders
•Understand our customer’s business and link customer goals to compelling solutions to be delivered
•Proactively assist in problem resolution, both internally and externally
•Keep accurate records, including documented customer service actions and discussions.
•Escalate issues appropriately to Services, Support, Product, etc.
•Develop compelling recommendations, with strong close rates for add-on business
•Invest in developing both self and others, as well as contribute to organizational efforts, as required

Customer Success Manager

Full-stack Engineer

• Design and develop full-stack components which are part of Cleo’s overall code base
• Ability to explain complex technical and functional concepts effectively
• Be a trusted expert and advisor within the product development and management team and any other relevant department 
• Makes collaborative decisions related to design approaches and development patterns 
• Successful troubleshooting and bug resolution and help restore services
• Shows an understanding of object-oriented concepts, software design principles, and a full software development lifecycle
• Contribute as a member of an agile squad, leaning towards the software craftsmanship approach
• Author's clear, concise, and thorough specifications
• Contribute to CI/CD pipelines, test suites, and general DevOps
• Contribute training material and training of internal users
• Reports progress and risks to team members and stakeholders
• Evaluate and recommend external technologies for inclusion in products
• Mentor less experienced engineers 

Council on Legal Education Opportunity (CLEO) Jobs in New York City