Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

To learn more, visit cyara.com 


Cyara

Solutions Engineer

Lead Solution Architects to drive technical sales for Cyara's customer experience platform.

• Build and lead a high-performing team of Solution Architects who function as the technical subject matter experts during the sales cycle to demonstrate the value of Cyara.
• Lead, mentor, and develop a team of Solution Architects (e.g., solution consulting techniques, customer engagement best practices, and sales competencies), ensuring high levels of performance, engagement, and professional growth.
• Drive the strategy and execution of the SA function to support sales goals and revenue targets.
• Provide strategic input on product development and enhancements based on market feedback, competitive intel, and customer needs.
• Oversee the end-to-end pre-sales process, including discovery, solution design, product demonstrations, and proof of concept development.
• Ensure SAs are effectively identifying pain points and tailoring solutions to address specific business challenges and financial objectives.
• Partner with Account Executives and their leaders to create compelling business cases that demonstrate the value and ROI of our solutions.
• Partner closely with the sales team to understand the needs of our customers, strategize how to and assist with navigating sales cycles, and close business. Participate in customer meetings as needed.
• Monitor and analyze team performance and metrics, identifying areas for improvement and implementing strategies for growth and success.
• Stay current with industry trends, competitor offerings, and emerging technologies to ensure our SA team remains competitive and informed.
• Monitor and analyze key performance indicators (KPIs) for the SA team, identifying opportunities for improvement in win rates, deal velocity, and customer satisfaction.
• Report on team performance, project outcomes, and market trends to senior leadership, offering actionable insights.
• Play an active role in sourcing and screening potential candidates and managing the interview process.
• Attend industry events and conferences to represent Cyara and promote our solutions to potential customers.
• Lead various ad-hoc internal projects as needed.

Director - Solution Architecture

Account Manager

Manage strategic partnerships to drive consistent revenue for Cyara's platform.

• Developing and managing key strategic partners for consistent channel bookings.
• Creating GTM partner strategies for Cyara’s Platform.
• Aligning partner programs with regional sales strategies to drive revenue.
• Establishing a vision for long-term partner pipeline generation and achieving revenue targets.
• Identifying buyers and articulating Cyara's value proposition.
• Negotiating contracts and recognizing negotiation opportunities.
• Building relationships with partners' executive leadership.

Partner Manager - Channel and Alliances

Sales

Equip sales team with tools, resources, and training for success.

• Assist in the design, creation, delivery, and maintenance of sales enablement resources and initiatives.
• Own the coordination and execution of the new hire onboarding program.
• Drive improved adoption of Cyara’s sales processes, methodologies, and sales technologies (e.g., Salesforce, Gong, etc.).
• Work closely with Sales, Product Marketing, RevOps, Legal, Product, and the Customer Experience teams to ensure alignment related to enablement initiatives.
• Stay up to date with industry trends, the competitive landscape, and customer needs to inform sales strategies and enablement content.
• Constantly gather feedback, assess, and optimize our enablement efforts to improve sales performance.
• Establish and regularly measure key performance indicators to assess the efficacy and value of enablement initiatives.

Sales Enablement Specialist

Account Executive

Drive sales growth by achieving quotas and advising Fortune 500-1000 clients.

• Let’s get this one out the way immediately – hit your quota!
• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Strategic Account Planning, and Close/Win Planning.
• Possess experience selling into your applicable region having understanding of the ICP and buyer personas within that region.
• Act as a trusted advisor to clients, offering insights, recommendations, and solutions that address their specific business challenges and objectives. Create demand!
• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
• Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.
• Quickly become knowledgeable on the Company’s product with an ability to demonstrate it in alignment with a prospect’s pain points.
• Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.
• Address competitor advantages raised by buyers and successfully sell against competitors.
• Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.
• Possess a deep understanding of the value provided by Cyara solutions and services, emphasizing its competitive advantages.
• Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.
• Appropriately leverage discounts and promotions as economic levers during negotiations.
• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.

Senior Enterprise Account Executive

Sales Engineer

Architect and propose solutions integrating Cyara's automated CX assurance platform for customers.

• Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
• Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
• Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
• Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
• Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
• Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.

Senior Solution Architect - Consultant - Sales Engineer

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning
• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives
• Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities
• Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed
• Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast
• Identify the correct buyers for Cyara's solutions and services
• Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities
• Possess a deep understanding of the value provided by Cyara solutions and services
• Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages
• Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes
• Appropriately leverage discounts and promotions as economic levers during negotiations
• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders
• Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions
• Understand relevant competitors, their strategies, and how Cyara compares
• Address competitor advantages raised by buyers and successfully sell against competitors

Cyara Jobs in New York City

Cyara

Director - Solution Architecture

Cyara

Partner Manager - Channel and Alliances

Cyara

Sales Enablement Specialist

Cyara

Senior Enterprise Account Executive

Cyara

Senior Solution Architect - Consultant - Sales Engineer

Cyara

Account Executive - West

Cyara

Account Executive - East

Cyara