Operations Analyst

June 18

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Doxim

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Doxim is the customer communications management and engagement technology leader serving highly regulated markets

Customer Communications Management • Customer Engagement • Business Process Management • Client Onboarding • Enterprise Content Management

501 - 1000

💰 Debt Financing on 2016-10

Description

• Process electronic files using specialized software • Check/validate processed documents for accuracy • Ensure all production cycles achieve internal and external SLAs • Provide internal customers with updates, progress status and reports • Respond to Level 1 Support cases and update through internal tracking system • Manage incoming queues (incident cases) regarding production status and help to resolve • Escalate unsolved and/or critical problems as outlined in the escalation process • Make recommendations to management on process improvement • Work with Team Lead to resolve issues

Requirements

• Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a production environment • Experience with document processing and delivery is an asset • Experience working in the financial industry (high accuracy environment) is an asset • Experience with client-server environments • Hands on experience using PC’s, including Windows Microsoft Office applications • Experience working with XML data • Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous • Experience with photo editing software • Experience in Customer Service is an asset

Benefits

• Performing desk-based computer tasks and printing • Daily stand/walk, writing by hand, use of telephone • Sort/file paperwork • Overtime/weekend work may be required • 8:00 a.m. to 5:00 p.m. Monday through Friday, • Ability to work in a high pressure, deadline-oriented environment PLUS flexible hours to support North American time zones