Dozuki makes it easy to capture expert knowledge, tie it directly to work guidance, and give frontline workers digital access to standards — driving operational excellence across your company.

We help customers achieve a 40% reduction in training time, 61% reduction in document creation time, and 67% improved communication through our easy to roll-out solution. Visit dozuki.com to learn more.

Dozuki

Customer Success Manager

Manage client relationships for connected worker software to enhance customer satisfaction.

• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
• Develop and execute customer success plans tailored to individual client needs.
• Monitor customer health and proactively identify opportunities for growth and improvement.
• Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
• Create return on investment (ROI) analysis for customers.
• Monitor customer satisfaction and work to resolve any issues that may impact retention.
• Identify and develop customer advocates who can provide testimonials and referrals.
• Gather customer feedback and relay it to the product development team to drive continuous improvement.
• Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
• Provide regular updates to the leadership team on customer health and success initiatives.

Customer Success Account Manager

Account Executive

Drive growth by closing new business and generating sales leads for manufacturing companies.

• Responsible for helping to drive growth by closing new business, generating sales leads, and owning the entirety of the sales pipeline
• Target a focused account list of customers and prospects for growth
• Develop and close new and upsell Dozuki Digital Work Training opportunities
• Effectively align the Dozuki value to prospect needs through capability demonstrations

Dozuki Jobs in New York City

Dozuki

Customer Success Account Manager

Dozuki

Enterprise Account Executive - Remote USA

Dozuki