In September of 1979, Eugene Loftus Higgins opened the doors at Electroline, Inc. Electroline began as a local distributor of electrical wire, cable and specialty products. Over the years, the company grew significantly as a value-added reseller of critical infrastructure tools and services, focusing primarily on power protection and precision cooling for IT equipment. Furthermore, in 1988, Electroline expanded into Electroline Data Communications Incorporated or EDCi. Now, nearly 30 years later, EDCi has grown into an enterprise-wide solution provider, supplying technology- and communications-related products and services to corporations in Wisconsin, across the country AND around the globe.- Deliver a best in class experience- Complete our tasks as designed and promised- Deliver to expectations no matter the size of the task- Make it easy and fun to do business with us- See challenges as opportunities to improve- Integrate people, process and technology

EDCi

Account Executive

Drive revenue growth and manage key accounts for customer experience solutions.

• Develop and execute strategic sales plans to achieve revenue targets
• Manage the entire sales cycle from prospecting to contract negotiation and closure
• Build and maintain strong customer and partner relationships
• Serve as the main point of contact for accounts, addressing their needs and ensuring customer satisfaction
• Demonstrate in-depth knowledge of Genesys Cloud contact center application and its capabilities
• Stay updated on key industry and technology trends
• Collaborate with internal teams, including marketing and professional service groups
• Provide feedback and insight to the continuous improvement team to generate new agreements

Senior Account Executive

Cloud Engineer

• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Responsible for administration and support of Genesys Cloud solutions
• Coordinate and write technical papers, articles, standard operating procedures and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales where applicable.
• Support testing effort

EDCi Jobs in New York City

EDCi

Senior Account Executive

EDCi

Genesys Cloud Engineer

EDCi