Customer Success Manager
2 days ago
🏡 Remote – New York
Description
• be a key member of the Customer Success team • increase accounts’ user engagement and facilitate product adoption • identify and lead up-sell opportunities to drive new business growth • design/execute plans to achieve client goals • align with all levels of the client’s organization
Requirements
• 5+ years of experience in a Customer Success role • demonstrated success managing long-term partnerships in large organizations • experience with SaaS products, ideally in global startup environment • ability to articulate value, confidently handle objections, and resolve customer issues • experience interacting and presenting at all levels of an organization • excellent presentation skills (in English), additional language is a plus • exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals toward meeting objectives and delivering outcomes • ability to multitask, problem-solve, and work cross-functionally in a dynamic environment • a true Team player, energetic, motivated, and self-driven • ability to travel (40%) • 2+ years Healthcare/Behavioral Health experience (nice-to-have) • ability to train users equally effectively in person or remote (nice-to-have)
Benefits
• wide and generous health benefits • significant equity and 401(k) plans matched to 4% • mental health days off you can take any given moment simply because you need them.
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