PhotoShelter
Transforming the Way Creative People Work
photography websites • online photo sales • photo hosting & archiving • digital asset management • visual storytelling
51 - 200
Customer Success Manager - Enterprise
2 days ago
🏡 Remote – New York
PhotoShelter
Transforming the Way Creative People Work
photography websites • online photo sales • photo hosting & archiving • digital asset management • visual storytelling
51 - 200
Description
• Manage a high volume (100-150 accounts) strategic portfolio of sports customers deploying a blended approach of digital tech touch and dedicated one-on-one touchpoints. • Collaborate with clients to identify areas for improvement and implement strategies to optimize their use of the PhotoShelter platform, Socialie by PhotoShelter and its integrations. • Function as a trusted advisor and product expert, providing strategic consultations and ongoing support to help clients achieve their business goals. • Proactively develop and implement strategic account plans to maximize customer lifetime value and ensure high retention rates. • Deliver impactful training sessions and customer success calls to educate clients and drive product adoption, including demonstrating how to best use new features and capabilities. • Lead the renewal process from start to finish, including negotiation and contract finalization. • Maintain exceptional Salesforce hygiene, proficiency in project management and time management best practices.
Requirements
• 4 -7 years’ experience managing a book of business in recurring revenue including managing the renewal and/or upsell process. • 2-3 years experience working within social media marketing, digital asset management technology, or relevant sports business experience. • Executive presence and ability to concisely articulate value to anyone, at any level within our customer base. • Deep understanding of customer success methodologies and best practices. • Proven track record in growing and expanding revenue streams • Entrepreneurial mindset for business strategy and customer success • Excellent problem solving and analytical skills • Highly organized and process-oriented, comfortable with basic data analysis
Benefits
• Competitive annual salary • Variable pay incentives • 401(k) with company match • Insurance coverage (medical, dental and vision, life) • Generous PTO • Commuter benefits
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