Emburse is the global leader in spend optimization. Our expense, travel management, purchasing and accounts payable, and payments solutions are trusted by more than 12 million business professionals, including  CFOs, finance teams, and travelers. More than 18,000 organizations in 120 countries, including FORTUNE 100 corporations, high-growth startups, public sector agencies, and nonprofits, count on our intelligent automation, sophisticated analytics, and unmatched spend control to streamline processes, increase spend visibility, enhance compliance, and deliver positive financial outcomes. 

We humanize work. We eliminate manual, time-consuming tasks, so our customers and their teams can focus on what matters most in their personal and professional lives.  

For more information on Emburse, visit emburse.com, or follow our social channels at @emburse.

Emburse

Account Manager

Drive revenue through upselling and cross-selling SaaS solutions for Emburse.

• Upsell and Cross-sell of additional products and services in the assigned customer book of business
• Partner with sales leader, BDR’s and CSM’s to create and execute sales strategies to grow revenues within the customer base
• Maintain an adequate number of client meetings and continuously build pipeline to exceed quarterly and annual business objectives
• Articulate the value of Emburse Solutions with strong presentation skills in the context of customer business problems and outcomes
• Effectively lead sales opportunities throughout the entire sales process leveraging GAP Selling sales methodology
• Work collaboratively in a team selling environment in a lead role on the team and partner with Client Success, Solutions Consulting, Overlays, and other key internal stakeholders
• Mentor new employees as requested by manager
• Serve as a subject matter expert on spend management from both an Emburse and industry perspective
• Collaborate with sales management on sales opportunities and obstacles and develop strategies to maximize wins
• Consistently document sales status, contacts, and communications within Salesforce.com
• Constantly manage sales pipeline and forecast with a high degree of accuracy
• Learn and effectively use all available sales tools, and assist other team members as requested by management

Senior Client Account Manager

Sales

Implement and manage commission systems for Emburse's GTM team.

• Set up and manage commission plans, including defining goals, setting rates, and tracking performance
• Provide input to the Comp plan design, led by GTM leadership (CRO & Rev Ops) and Finance.
• Administer the compensation plans and any commission tools
• Collaborate with various stakeholders, including finance, HR, and sales leadership, to gather input, address concerns, and align the compensation plans with overall business strategies
• Analyze data to evaluate the effectiveness of the compensation plans, identify trends, and make data-driven recommendations for plan improvements
• Maintain and manage a high volume of commission data inputs: Participant information, Credit Rules, Manual exceptions, and more
• Provide support and training to sales team members on the commission program
• Maintain accurate records of all commission transactions and prepare payment information for regular audits
• Provide input and recommendations for streamlining processes and making process improvements.
• Answer and resolve commission dispute tickets
• Analyze results, identify any variance to plan expectations, and recommend ways to address them


Sales Commission Analyst

Customer Success Manager

Drive customer adoption and success through recommendations, reviews, and experience.

• Deliver an industry leading customer experience
• Collaborate with internal teams to represent voice of the customer
• Provide product education/support for new and ongoing customers
• Establish product/industry best practices for customers
• Lead in customer forums, such as release note calls or virtual conferences
• Own ultimate responsibility for the customer’s retention and expansion success while preventing churn
• Maintain accurate and current records of customer information in Salesforce
• Own cancellation process to identify cancellation, work with sales/customer to save account, and if unable, ensure to document and complete the cancellation process
• Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution
• Work with leadership on new CSM initiatives
• Assist with the Customer Success Software Administration: Gainsight Administration (ClientSuccess Administration at Captio)
• Manage key accounts through monitoring customer health, business reviews and customer engagement
• Develop and maintain long-term relationships to achieve customer success

Marketing

• Develop and execute co-marketing strategic campaigns
• Execute logistics and tactics for tradeshows and events
• Build multi-channel campaigns
• Deploy short- and long-term campaigns
• Build relationships with partner contacts
• Provide marketing data to leadership
• Participate in team meetings and brainstorms

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