Helping thousands of contractors build with control through technology and equipment solutions.
August 27
🏡 Remote – New York
Helping thousands of contractors build with control through technology and equipment solutions.
• EquipmentShare is searching for a Director of Technical Support and Service Training to support our team as the department continues to grow. • The Director will be the leader of a national organization of service and technical trainers. • Develop a project and a business plan to create a technical support and ensure a strategic plan to support EquipmentShare operations and customers. • Ensure timely and effective resolution of technical issues and exceed external and internal customer expectations. • Optimize processes and implement best practices to enhance customer satisfaction.
• Bachelor’s degree in engineering, business or related • Experience in equipment maintenance • A strong understanding of all aspects of service, parts, and warranty • 4-5 years managing a technical support and training organizations • Project management is a plus • A strong understanding of training and technical support in heavy equipment or industrial machinery market • The ability to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services • Must be extremely detail-oriented • Excellent communication and problem-solving skills • The ability to build, nurture, and maintain relationships with OEMs and customers throughout every step of the support
• Competitive salary. • Medical, Dental and Vision coverage for full-time employees. • 401(k) and company match. • Generous paid time off (PTO) plus company paid holidays. • Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch). • State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees. • Seasonal and year round wellness challenges. • Company sponsored events (annual family gatherings, happy hours and more). • Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. • Opportunities for career and professional development with conferences, events, seminars and continued education.
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