ExecOnline
The Pioneer in Online Leadership Development
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
201 - 500
Support Desk - Contractor
July 24
🏡 Remote – New York
ExecOnline
The Pioneer in Online Leadership Development
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
201 - 500
Description
• The Support Desk Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs • You will serve as a point of contact for our clients and address their questions and needs related to their learning experience on our online learning platform • Agents will be provided training, resource materials, and ongoing management and support from our team • Work through the hundreds of weekly cases and address participant needs quickly, thoroughly, accurately, and professionally • Continuously endeavor to improve the quality of our support and service, both internally and externally
Requirements
• Experience working with customers in a customer support environment • Strong communication skills, both written and verbal that recognizes and adapts to the wide range of ExecOnline participants • Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical fluency • Experience with Salesforce (or other CRM) • Attention to detail, a keen eye for noticing trends of issues
Benefits
• Accelerate your career: take any of our high-impact courses, for free • You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future • Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements • Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings • Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
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