Founded in 1986, FELLERS has been a reliable distributor of sign and graphics films, color change vinyls, and wrap supplies for customers and installers in the United States. Over the years our business has expanded into new growth segments that have allowed us to broaden our product offering to include automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Locally stocked with the best brands in the industry, nationwide warehouse locations, fast and reliable delivery, and dedicated sales and technical support teams, we have become the trusted leader in delivering speed, service, and selection to our customers.

Fellers

Customer Support

Responsible for answering customer service inquiries at Fellers, LLC.

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing Orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

Customer Service Representative

Answer customer service inquiries for a leading sign and graphics films supplier.

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up with customer calls when necessary
• Document all call information according to standard operating procedures

Bilingual Customer Service Representative

Account Executive

Manage inside sales for Fellers, a leader in sign and graphics supplies.

• The Senior Inside Sales Representative will manage a remote sales territory focused primarily on franchise groups and automotive accounts.
• Responsible for selling Fellers' services and goods to accounts in designated geographic regions.
• Maintain and grow an existing client base while pursuing new clients and opportunities that will both benefit and grow Fellers sales.
• Conduct productive sales calls, and/or prospect new business opportunities within assigned accounts or application.
• Research product and application information using available resources and tools.
• Manage and own the resolution of customer related questions, opportunities, and inquiries.
• Utilize salesforce and other CRM tools for effective management of assigned responsibilities and targets.
• Provide customers with appropriate product, hardware, and other Fellers service information.
• Develop and maintain existing stakeholder relationships, both internally and externally.
• Attend trade shows, franchise events and/or company meetings to support applications needs and growth.

Senior Inside Sales Representative

Marketing

Support marketing activities for sign and graphics products and manage marketing development funds.

• Monitor social media channels and customer email inquiries to identify potential customer project stories and user-generated content.
• Work collaboratively with customers to capture their experiences for publication on our website, social media, or other marketing materials.
• Edit and refine customer content for clarity, consistency, and brand voice.
• Assist with the creation of engaging social media posts and marketing content to support campaign initiatives.
• Coordinate all aspects of the Marketing Development Funds (MDF) program.
• Track expenses, reconcile budgets with Finance, and ensure timely submission of vendor claims.
• Manage the ordering process for branded marketing collateral (brochures, flyers, etc.), merchandise, and product placement opportunities for the sales team and trade shows.
• Collect and record key performance indicator (KPI) data related to marketing initiatives.
• Assist with the creation of weekly and monthly marketing reports, providing valuable insights for campaign evaluation.
• Provide videography support by capturing project footage for marketing purposes.
• Assist with the coordination and execution of marketing contests and customer promotions.
• Assist with invoice management and budget reconciliation tasks.
• Execute writing of SEO and website content, collaborating with subject matter experts.
• Provide administrative and project support to the Senior Marketing Director and Marketing Communications Manager.

Fellers Jobs in New York City

Fellers

Customer Service Representative

Fellers

Bilingual Customer Service Representative

Fellers

Senior Inside Sales Representative

Fellers

Marketing Coordinator

Fellers