Head of Operations - Client Services

July 4

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Fenergo

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Client Lifecycle & Customer Journey Management, AML/KYC Compliance & Client Data Management.

Client Onboarding software • Legal entity data management • Customer Due Diligence (CDD ) • Know Your Customer (KYC) • Product Onboarding

501 - 1000

💰 Private Equity Round on 2021-07

Description

• Reporting directly to the Chief Customer Officer (CCO) you will play a pivotal role in operationalizing the strategy and roadmap for the Delivery team. • Establishing operational excellence, leveraging data-driven insights and driving innovation across all Customer Success (CS) activities. • Representing the Chief Customer Officer (CCO) on cross-company initiatives and working groups, ensuring alignment with organizational objectives and priorities.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree (e.g., MBA) is a plus. • Proven track record of leadership in operations, ideally within a SaaS or technology company or a Consulting company. • Strong leadership and management skills with the ability to motivate and inspire cross-functional teams and ensure alignment with broader company goals and objectives. • Expertise in optimizing customer success processes to improve scalability, efficiency, and customer satisfaction. • Excellent analytical skills with the ability to interpret data and trends to inform strategic decision-making. • Exceptional communication & collaboration skills with an ability to respectfully challenge and influence at all levels. • Ability to build consensus and foster change in ambiguous settings • Drive, tenacity and results oriented.

Benefits

• Medical, Dental and Vision Cover via Cigna • Cobra Coverage • Employee Assistance Programme via Cigna • 401k • Life, Accident and Disability Cover via Cigna • Savings and Transformation Scheme • Opportunity to earn an annual company bonus • 20 days PTO • 3 company closure days • Extensive training programs, classroom and online, through ‘Fenergo University’ • Buddy system for all new starters • Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies. • Defined training and role tracking to allow you to see and assess your own career development and progress. • Complimentary lunches in the office • Work From Home set-up allowance • Savings Accounts