Fiddler is a pioneer in enterprise Model Performance Management. Data Science, MLOps, and LOB teams use Fiddler to monitor, explain, analyze, and improve their solutions and build trust into AI. 

The unified environment provides a common language, centralized controls, and actionable insights to operationalize ML/AI with trust. It addresses the unique challenges of building in-house stable and secure MLOps systems at scale. 

Unlike observability solutions, Fiddler seamlessly integrates deep XAI and analytics to help you grow into advanced capabilities over time and build a framework for responsible AI practices.

F500 companies use Fiddler across training and production models to accelerate AI time-to-value and scale and increase revenue by connecting predictions to business context (or providing visibility into model performance and behavior).

Fiddler AI

Solutions Engineer

Facilitate sales cycle and build trust in Fiddler's AI solutions.

• Work directly with the sales team to understand our customers technical needs, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, and ultimately close deals
• Work hands-on with prospects and customers to demonstrate and communicate the value of Fiddler technology throughout the sales cycle; from demo to implementation
• Present to executives, customers, and technical teams to convey the technical vision of Fiddler, and the value of our platform
• Conduct training sessions with customers and potential partners to help with knowledge transfer
• Help author and contribute to market-facing publications, documentation, and FAQs
• Build relationships with Senior Technical stakeholders, to enable them to become Fiddler advocates and power users
• Successfully facilitate scoping and delivery of Proof of Concepts
• Act as technical liaison between Fiddler product management, marketing, engineering, and customer success

Senior Solutions Engineer (Pacific Time Zone)

Customer Success

Act as a trusted advisor and enable customer onboarding for Fiddler's AI solutions.

• You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders
• Help deliver Fiddler onboarding services for our new customers
• You will act as the “Voice of the Customer”; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
• Knowledge of data science concepts, including developing interpretable machine learning model tools to be used in Fiddler's product
• Ensure technical success for customer onboarding by writing custom code to integrate with their data pipeline using tools like Snowflake, Airflow, MLFlow, S3, Kafka, etc
• Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform
• Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion

Field AI/ Customer Success Engineer (Remote)

Backend Engineer

• Collaborate with Backend, Solutions Engineering, Customer Success, and Product teams
• Build self-service infrastructure for engineers and customers
• Manage container-based model serving platforms
• Operate and automate infrastructure
• Establish monitoring and infrastructure health reporting
• Be on-call for owned services

Senior Platform Engineer (East Coast Remote, Security Clearance)

Infrastructure Engineer

• Design and build a world-class cloud platform for ML model monitoring
• Develop new tools and algorithms to monitor and improve large language models and generative AI solutions
• Design enterprise-grade APIs and frameworks for analysis and validation of ML models
• Collaborate with product and customer-facing teams
• Implement engineering best practices and ensure software quality

Fiddler AI Jobs in New York City

Fiddler AI

Senior Solutions Engineer (Pacific Time Zone)

Fiddler AI

Field AI/ Customer Success Engineer (Remote)

Fiddler AI

Senior Platform Engineer (East Coast Remote, Security Clearance)

Fiddler AI

Machine Learning Infrastructure Engineer (West, Remote or Hybrid)

Fiddler AI