As the most comprehensive employee financial wellness solution in the country, we believe we’re better together. We believe in the power of elevating all employees, and we believe everyone should have a seat at the table. At FinFit, we’re working to bridge the opportunity gap with equal access to services, products, and solutions to grant your workforce financial stability today, and financial security tomorrow. Join us.

FinFit

Customer Support

Bilingual Customer Service Representative managing client communication for FinFit.

• Provide exceptional customer service while responding to customer contact via all channels including email, telephone, and chat.
• Investigate customer issues, collaborate with peers, and escalate any potential complaints to the appropriate points of contact.
• Participate in proactive outbound dialing and email projects.
• Collaborate cross-functionally with our internal teams
• Become a knowledge expert on our products and processes.
• Maintain a high standard of regulatory compliance, adhering to all Salary Finance policies and procedures.
• Ensure that customer issues are resolved effectively and efficiently.
• Contribute to strong NPS and customer satisfaction ratings.

FinFit Jobs in New York City

FinFit

Customer Service Representative - Bilingual Preferred

FinFit