Fitt City
Find the best healthy eats 🥗, sweat spots 💪, and outdoor adventures ☀️ in 30 cities across the US, UK, CAN, & AUS
Digital Media • wellness • fitness • workout • health
51 - 200
Head Coach / Customer Success Manager - Fitness
June 26
🏢 In-office - Brooklyn
Fitt City
Find the best healthy eats 🥗, sweat spots 💪, and outdoor adventures ☀️ in 30 cities across the US, UK, CAN, & AUS
Digital Media • wellness • fitness • workout • health
51 - 200
Description
• Head Coach / Customer Success Manager for Williamsburg studio • Ensuring programs are delivered appropriately and coaching members • Community management including WhatsApp group and member feedback • Operations management including Retention, Marketing, and Membership monitoring
Requirements
• Individually coaching around 15 classes per week • Conducting First Check-In call with new members • Assisting General Manager in gym cleanliness and upkeep • Managing Retention and leads with Marketing • Monitoring membership numbers and ensuring member accounts are up to date
Benefits
• Responsibility for managing the squad WhatsApp group threads and eliciting conversation within each thread • Selecting and working within squad captains to capture and manage member feedback • Conducting member check-in calls with members • Selecting award recipients for end-of-season celebration • Attending squad classes to connect with members
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