Customer Success

Forerunner is a venture capital firm dedicated to the modern consumer and the ambitious teams reshaping categories. 

Since our inception in 2012, the consumer has been our North Star. We commit ourselves to having a constant pulse on what people are doing and why, and we closely observe how world events shape the way we live. We study subtle changes in people’s behavior and mindset, and project how needs and priorities might shift as people seek solutions for critical problems and new aspirations. 

We’ve invested in category-defining companies like Faire, Chime, Glossier, Hims&Hers, OURA, The Farmer’s Dog, Ritual, and more. With over $2.3 billion in assets under management and hundreds of investments to date, Forerunner is amongst the first women-led venture capital firms to achieve such milestones.

Forerunner

• Advocate for partner communities
• Provide user communications, onboarding, and continued learning
• Support expansion and business outcomes
• Evangelize success stories
• Coordinate with Product and Engineering teams
• Contribute to CS policy and procedure

Forerunner

Customer Success Manager

Forerunner

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Benefits

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