Bilingual Customer Service Representative - Spanish
August 22
🏡 Remote – New York
Description
• Deliver amazing service via chat and email • Follow best practices for handling member inquiries • Manage workload using Garner’s platform and tools • Triaging and escalating complex member care needs • Retain knowledge of employer health benefits and insurance • Relay member feedback to leadership teams
Requirements
• Verbal and written Spanish and English fluency • Experience in a customer-facing environment • Excellent written and verbal communication skills • High level of process-orientation, digital organization, and resourcefulness • Desire to work in a rapidly evolving startup environment • Passion for improving the healthcare system • Enthusiasm for a role with room for growth • Quiet and distraction-free work environment with reliable internet connection • Bachelor’s degree preferred but not required
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