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Customer Support

• Highly motivated individual with a business background
• Excellent communication skills
• Help customers complete their taxes using TurboTax
• Provide expert guidance and explanations of tax and technical terms
• Enhance brand by delighting customers and empowering them to prepare their taxes
• College degree a plus
• Background in business, finance, accounting, or tax
• Basic knowledge of tax laws and concepts
• Familiarity with form 1040 and schedules
• Strong customer service skills
• Experience preparing federal and state returns (1040)
• Prior tax preparation experience in a retail setting a plus
• Experience providing support in a call center environment a plus
• Strong research skills
• Critical thinking and problem-solving
• Willingness to utilize audio/visual tools
• Comfortable interacting with customers through video
• Bilingual (English/Spanish) communication skills a plus

Intuit Jobs in New York City

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Seasonal Tax Support Specialist

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