Glidian integrates directly with virtually every payor to simplify one of the most broken processes in healthcare: Prior Authorizations

Prior authorizations cause dangerous delays in patient care, produce a significant administrative burden on healthcare professionals, and can lead to extensive losses in revenue. 

We are on a mission to enhance healthcare delivery for providers and patients by integrating with payors for a streamlined, painless care experience.

Glidian

Customer Success Manager

Enhance customer experience and manage accounts for a cloud-based healthcare solution provider.

• Develop a positive customer experience and maintain existing customer accounts with full ownership
• Maintain a proactive and customer-centric approach with all customers
• Lead and schedule customer meetings on a recurring cadence with a clear agenda, and create/share meeting minutes
• Drive adoption across multiple departments, stakeholders, and business users
• Manage monthly reporting as requested by customers
• Organize and prioritize customer complaints/feedback in a timely manner, and facilitate resolution by working collaboratively with internal teams (Sales, Operations, Product, Tech)
• Review customer volumes and address any discrepancies proactively with a customer
• Answer questions and facilitate data requests, user feedback, and bug reporting to our product and engineering teams
• Proactively reach out to customers to gather their feedback on the existing platform
• Develop success metrics (OKRs) and measure them to maintain a “pulse” on customer health and success
• Work in collaboration with Sales, Product, Operations, and Tech teams to ensure a positive customer experience

Glidian Jobs in New York City

Glidian

Customer Success Manager

Glidian