Contec is Technologies source for Logistics, Test & Repair. Founded in 1978, Contec is a dynamic 3PL with unique strengths in engineering & test innovation and data analytic via forward logistics, reverse logistics, parts planning and value added services for our leading customers in consumer electronics, telecommunications, computing, storage, streaming & connected devices, IoT and aviation.  Our commitment to impeccable quality is evident in our industry low repeat returns, bounce and BER metrics which translate to overall cost savings for our customers.

Our customers rely on us to:
- Maximize the life cycle of their assets
- Reduce capital expenditures
- Increase the quality and throughput of the returns process
- Lower supply chain and logistics costs
- Reduce inventory
- Protect brand experience

We do this through:
- One of the industries most experienced teams
- World class test and repair technology
- A flexible operational platform
- Industry leading data analytic tools and methodologies

Contec Holdings

Human Resources

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function. Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise.
• Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls.
• This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary.
• Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more.
• Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions.
• Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s).
• Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service.
• Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools.
• Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations.
• Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership.
• Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs.
• Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT.
• Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants.
• Create, maintain, and schedule Workday reports.
• Participate in HR system User Acceptance Testing and document results.
• Prepare severance documents and initiate payments.
• Gather information and respond to unemployment claims.
• Submit data/reports to various government agencies and internal audit teams.
• Submit service tickets to IT team.
• Code and process invoices.

Contec Holdings Jobs in New York City

Contec Holdings

Human Resources Operations Specialist

Contec Holdings