Staff Product Designer, Automate

September 10

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Gorgias

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Ecommerce • Customer Support • Online Store • Customer Experience • Help Desk

201 - 500

💰 $30M Series C on 2022-08

Description

Collaborate with product managers, engineers, and other designers to understand the unique needs of shoppers and merchants and align design solutions with business goals. • Conduct user research and data analysis to inform design decisions to ensure that your squads meets the needs of our customers and are accessible to all users • Develop and maintain a comprehensive design system across our product lines, ensuring that all designs adhere to established guidelines and can be scaled. • Create wireframes, prototypes, and high-fidelity designs that provide a consistent and cohesive user experience across all merchant help centers • Stay up-to-date with trends and tools in design that impact your squads’ development and proactively seek out opportunities to improve our design solutions. • Foster collaboration and constructive feedback among the design team, nurturing relationships with other designers and gaining knowledge of other design projects. • Use problem-solving skills to break down complex problems and facilitate discussions with cross-functional teams, enabling effective decision-making and the creation of impactful design solutions for our help center and revenue

Requirements

Deep sense of empathy and collaboration with diverse backgrounds • Curiosity-driven, proposing innovative solutions • Values honest feedback, continuous improvement, and proactive communication • Team player with clear and effective communication • Data-driven, holistic thinker with a growth mindset • Experienced in leading large-scale projects with measurable impact • Values simplicity, purposeful design, and efficiency • Self-evaluation and skill development-oriented • 7+ years of Product Design experience • Bonus: SaaS or ecommerce platform design experience

Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws) • 🤕 Paid sick leave • 🧸 Paid parental leave (16 weeks) • 💻 MacBook Pro • 🍽️ Daily lunch stipend ($15/ per workday) • 🏥 Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only) explore our plans • 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income. • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy) • 📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!