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Gravity Payments

Support Engineer

Technical support for clients in a financial tech field.

• Provide proactive, seamless customer support in partnership with other internal departments and external vendors when deemed necessary.
• Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of complex problems requiring an in-depth evaluation of various factors.
• Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criteria for obtaining results.
• Effectively manage customer escalations associated with complex problems. End results should be a high level of customer satisfaction.
• Respond to customer inquiries with a high degree of professionalism.
• Responsible for updating internal documentation regarding technology, troubleshooting, or software updates when needed.
• Actively participate in product discussions, working closely with senior members of the team to optimize the customer experience.
• Author and maintain product support collaterals as needed to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc.

Technical Support Representative

DevOps

Manage cloud infrastructure at Gravity Payments, focusing on AWS and Azure.

Develop and execute cloud strategies for AWS and Azure.
• Standardize processes and procedures across platforms.
• Troubleshoot and optimize RESTful web services.
• Analyze network traffic and manage firewall settings and route tables.
• Ensure adherence to cloud security best practices.
• Participate in a 24/7 on-call rotation for incident response.
• Automate infrastructure management using Infrastructure as Code (IaC) tools.
• Optimize resource utilization and cost management in cloud environments.
• Implement and manage business continuity (BC) and disaster recovery (DR) plans.
• Hunt for and manage vulnerabilities within the cloud infrastructure.
• Support CI/CD pipelines to ensure smooth development workflows.
• Facilitate collaboration between development and operations teams.
• Containerize applications and manage serverless infrastructure.

Gravity Payments Jobs in New York City