Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment. Hart Medical Equipment is the premier durable medical equipment company in Michigan, in partnership with Henry Ford Health System, McLaren Health Care, and Ascension Genesys Health System.Today, more people are discovering that recovering at home can be much easier with the right medical equipment, supplies and support. Hart Medical Equipment seeks to make a patient’s transition back to their own home easier. Our goal is to help people find the right products and services at the time when they need them most.Hart Medical Equipment’s professional staff include respiratory therapists, rehabilitation technologists, and certified orthopedic and mastectomy fitters. Our caring team provides patients with clinical expertise, as well as the most technologically advanced medical products and equipment available today.Hart Medical Equipment has 24 locations throughout Michigan to meet your needs. From small locations located inside of medical centers to full showrooms, we are built for your convenience.https://hartmedical.orgLearn More | https://hartmedical.org/aboutJoin Our Team | https://hartmedical.org/careersOrder Online | https://hartmedical.org/shop

Hart Medical Equipment

Customer Support

Serve as the first contact for customers, providing exceptional service in equipment requests.

• Provides exceptional service as the first point of contact for customers
• Takes orders, answers questions, handles complaints and troubleshoots problems
• Assists all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Hart Medical Equipment Jobs in New York City

Hart Medical Equipment

Customer Service Representative - General Call Center

Hart Medical Equipment