Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.For more information, please visit higherlogic.com. Follow us on Facebook (facebook.com/higherlogic) and Twitter (twitter.com/higherlogic).

Higher Logic

Security Engineer

Manage security compliance and risk for Higher Logic's community solutions.

• This position is responsible for compliance with risk assessment, risk treatment, vendor qualification and audit support activities.
• This position requires the ability to work independently on multiple concurrent complex projects.
• Success in this position is largely dependent on the ability to monitor, organize and facilitate the implementation of security controls and have an effective understanding of the organization’s security policies.
• Collaborate with team members and stakeholders to understand or identify defined work problems and program goals, obtain prioritized deliverables, and discuss program impact.
• Prioritize program goals, understand and translate other stakeholders’ needs into program goals and prioritize deliverables with minimal assistance, and contribute to decisions on prioritizing goals and deliverables.
• Define the scope of projects and develop, execute, and/or manage project plans for supported program(s).
• Review key metrics pertaining to a program, monitor potential metric deviations, and define corrective actions for critical deviations.
• Implement maturity frameworks across multiple programs factoring in emerging regulations and proactive detection of risks.
• Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals.
• Establishment of learnings, best practices, standardized frameworks and tools across programs and projects.
• Preparation of the detailed program/project plan along with the “services of common concern.”
• Establishment of communication modes and cadences with various stakeholders, conducting planned and ad-hoc meetings with various stakeholders to ensure project milestones are on track and to communicate latest status to them, and sharing of meeting minutes and regular updates with various stakeholders.
• Identification of stakeholders and their roles, keeping them updated on the progress of the project, addressing their concerns, seeking, and implementing their feedback.
• Identification of risks and detailing of mitigation plans to ensure that the projects stays on track or are brought back on track in the event of delays or blockers.
• Assisting Sales and procurement efforts with review of contract terms and conditions related to security and risk.
• Support business travel on an as needed basis (up to 10%).
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

GRC Security Program Manager

Sales Engineer

Lead technical sales presentations for Higher Logic products.

• The Senior Sales Engineer is capable of leading technical and in-depth sales presentations and product demonstrations with an aptitude for the sales process.
• Assist sales staff in assessing the potential application of company products to meet customer needs including participation in “discovery” meetings, RFP responses, and related qualification activities.
• Liaise with the Product Management and Engineering teams to communicate client needs for the development of future product and platform enhancements.
• Develop, promote, and maintain product-related tools designed for repeat use by internal and external salespeople.
• Maintain ongoing technical product knowledge of all products; keep current on company literature, competition, and market trends via attendance/participation in in-house training, travel & contact with relevant in-house and external engineering, management, industry specialists, trade journals etc.
• Assist with product training of new sales personnel.
• Remain available and in contact with both internal Account Executives and external partners post contract for ongoing sales support and to ensure a smooth customer handoff from the sales process to the Implementation team.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.

Senior Sales Engineer

Account Executive

Sell engagement platform solutions by understanding client needs and driving growth.

• Responsible for selling Higher Logic products as a trusted advisor
• Communicate the company’s expertise and provide thought leadership
• Influence client strategy and drive growth within assigned territory

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