Field Support Representative

March 16

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Home n Office

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Home n Office aims to provide a comprehensive range of stationery, office products & gifts through retailing and e-commerce to consumers and corporates$1. .$1

computer accesories • novelties

11 - 50

Description

• Help Area Directors develop their skills while building one-on-one relationships with them. • Train Area Directors in our processes and procedures via phone conferences. • Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients. • Work both individually and within a small, close-knit team to solve problems. • Answer incoming phone calls to cover current staffing-pattern needs. • Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors. • Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.

Requirements

• Truly enjoy helping others. • Be a quick learner with a desire to grow. • Be confident making decisions based on your knowledge and training. • Exhibit all-star communication skills both over the phone and in email. • Know the ins and outs of Microsoft Office products and Google Workspace. • Be resourceful and adaptable in an environment of change. • Have a “we, not me” attitude. • Be able to work calmly with fast-paced deadlines.

Benefits

• Full health care package. • Free basic dental. • 401(k) with company match. • Generous paid time off, including a one week paid Holiday Break. • Twelve weeks paid maternity leave. • Three-week paid sabbatical after fourth year of service. • Access to a licensed nutritionist. • $7K toward purchase of first home. • Financial planning services. • Employee Assistance Program, with mental health services and more. • Annual $400 wellness stipend. • Monthly remote-work reimbursement. • Access to LinkedIn Learning • Pet care discounts and insurance. • The ability to help fight human trafficking through N2GIVES, our giving program.