Senior Program Manager, Business Technology

August 14

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1001 - 5000

💰 $50M Debt Financing on 2018-03

Description

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority. • Drive communication with cross-functional teams to ensure alignment during the planning phase. • Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities. • Manage resource allocation and program budgets for transformation programs, including managing relationships with contractors and system integrators. • Drive development and implementation of a testing plan to validate that all solutions meet the business requirements and quality standards • Keep executive team and key stakeholders informed of progress against critical milestones • Drive the change management for the roll out of our integrated systems, partnering with leadership and business stakeholders to ensure alignment with all other change activities needed to implement our strategy • Act as a point of escalation for issues impacting team performance or project delivery, working with stakeholders to identify and implement solutions. • Provide guidance and best practices to team members on effective issue resolution and risk mitigation strategies. • Establish and maintain standardized processes and guidelines for program management within the assigned area. • Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement. • Provide ongoing training and support to team members in the adoption of best practices for planning and execution.

Requirements

• Bachelor’s degree in a relevant field or related discipline. • Broad and varied experience required to include at least 3+ years proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience • Experience with enterprise system transformation initiatives including management and control of transformation program budgets • Experience managing transformation initiatives in Marketing, Quote to Cash, ERP, Customer Support architecture and customer / product master data platforms e.g. Salesforce, Google, NetSuite, Marketo, eCommerce platforms/customer portals, ZenDesk, etc. • Experience with Billing and ERP systems is preferred. • Excellent analytical skills with keen attention to detail. • Strong organizational and prioritizing skills with ability to multi-task • Current SA, SM or Project Management certification required. • Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP). • Strong communication ability, verbally and written, with both management and technical audiences at all levels. • Experience with project management tooling • Ability to work with a global team required • Strategic thinking required • Thought leadership required