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It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.

But tools won’t get you far without the right expertise. Hootsuite Academy has helped thousands of professionals and organizations master new social media skills with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.

Find the Hootsuite plan that’s right for you at hootsuite.com/plans, or get started today with free platform training at hootsuite.com/education

Hootsuite

Customer Success

Principal Customer Success Manager for Hootsuite's high-value clients.

• Provide thought leadership to complex customers.
• Manage client accounts across global media and sports industries.
• Develop relationships based on trust with clients.
• Manage license renewal discussions for clients.
• Drive Hootsuite value by providing customer insights.
• Demonstrate deep knowledge of Hootsuite products.
• Identify upsell and cross-sell opportunities.
• Advocate customer needs internally on product strategy.
• Identify process gaps and suggest solutions.
• Work closely with Support to prioritize client requests.

Principal Customer Success Manager, Media & Sports 

Account Manager

VP managing global partnerships and alliances for Hootsuite.

• Lead global Alliances and Strategic Partnerships function at Hootsuite
• Provide executive leadership to the team that is responsible for the growth and management of Hootsuite’s relationships with our social networking partners
• Set and achieve a strategy, vision, and objectives for the Global Alliances & Strategic Partnerships function
• Responsible for managing revenue associated with our partners
• Manage, recruit and retain a cross functional team
• Provide a framework and direction to the team for partnership plans
• Own the creation and communication of Hootsuite’s Alliances strategy
• Provide leadership in building scalable processes and models
• Lead contract negotiations
• Guide and direct the Solution Architect function
• Oversee the product management & development of proprietary apps by 3rd Parties
• Create conditions to attract and foster a community of developers

Vice President, Alliances & Strategic Partnerships

Financial Planning and Analysis

Manage financial integration of acquisitions at Hootsuite.

• Manage and oversee the financial integration of acquired companies into Hootsuite, ensuring seamless consolidation of financial results.
• Manage integration & consolidation team, including selection, coaching, mentoring, development, performance management, and all other people-management practices, including DE&I.
• Partner with Hootsuite’s business technology team on the integration of financial systems, ensuring seamless data migration and system compatibility.
• Collaborate with senior leaders in the development and implementation of a detailed integration plan to harmonize accounting policies and procedures across both companies.
• Conduct integration-related change management activities to ensure smooth adoption of new processes and systems.
• Collaborate with the accounting team to complete full-cycle accounting tasks, including preparing consolidation processes, journal entries, reconciliations, statements, analysis, and schedules.
• Prepare monthly, quarterly, and annual consolidated financial statements in a complex, multi-currency environment under US GAAP and IFRS. Ensure compliance with all relevant accounting standards and regulatory requirements.
• Lead the conversion of acquired companies’ financial statements (e.g., Luxembourg GAAP) to US GAAP. Provide technical accounting support on complex transactions, including M&A activities and intercompany arrangements.
• Coordinate and synchronize the year-end closing processes for Hootsuite and acquired companies, ensuring timely and accurate consolidation of financial results.
• Work with external accountants in preparation of legal entity financial statements and assist with statutory audits.
• Contribute to the development, implementation, standardization, documentation, and improvement of processes. Identify opportunities to streamline and standardize accounting processes.
• Perform other related duties as assigned.

Manager, Financial Reporting

Executive Assistant

Support CEO operations and manage high-level administrative tasks effectively.

• Support the CEO by ensuring effective execution of operating rhythm
• Provide high-level administrative support and manage schedules
• Coordinate executive and Board meetings, handle correspondence, and perform various tasks to support strategic objectives
• Manage complex travel itineraries and logistics for offsite meetings and personal errands
• Act as a gatekeeper for the CEO’s time and interact delicately with external demands
• Track progress toward key results set by the CEO and foster open communication within the team
• Assist with special projects and manage sensitive, confidential information.

Executive Assistant to the CEO

Program Manager

Focus on planning and managing large-scale enterprise migration projects.

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority.
• Drive communication with cross-functional teams to ensure alignment during the planning phase.
• Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.
• Manage resource allocation and program budgets for transformation programs, including managing relationships with contractors and system integrators.
• Drive development and implementation of a testing plan to validate that all solutions meet the business requirements and quality standards
• Keep executive team and key stakeholders informed of progress against critical milestones
• Drive the change management for the roll out of our integrated systems, partnering with leadership and business stakeholders to ensure alignment with all other change activities needed to implement our strategy
• Act as a point of escalation for issues impacting team performance or project delivery, working with stakeholders to identify and implement solutions.
• Provide guidance and best practices to team members on effective issue resolution and risk mitigation strategies.
• Establish and maintain standardized processes and guidelines for program management within the assigned area.
• Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement.
• Provide ongoing training and support to team members in the adoption of best practices for planning and execution.

Senior Program Manager, Business Technology

Frontend Engineer

Lead technical guidance and project delivery at Hootsuite for software development.

•Provide technical guidance and leadership on large technical projects
•Conduct research and technical analysis of new technologies
•Provide technical advice and act as a role model
•Contribute to, define and track project level work on large projects
•Deliver technical training on Hootsuite technology & product stack
•Enhance development, build, deployment, and monitoring processes
•Deliver process improvements for team adoption
•Participate in technical hiring process and interview scripts

Hootsuite Jobs in New York City

Hootsuite

Principal Customer Success Manager, Media & Sports

Hootsuite

Vice President, Alliances & Strategic Partnerships

Hootsuite

Manager, Financial Reporting

Hootsuite

Executive Assistant to the CEO

Hootsuite

Senior Program Manager, Business Technology

Hootsuite

Staff Software Developer (Frontend)

Hootsuite