Operations Support Associate

5 days ago

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Imagen Technologies

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Powering the future of primary care

radiology • healthcare • machine learning • AI • deep learning

51 - 200

Description

• Responsible for providing excellent customer service via telephone, email, and chat communication • Triage calls, email and chat messages from all customer facilities as well as internal clinicians • Monitor the PACS system and other clinical applications for operational SLA targets • Resolution of image exceptions, reconciliations of accession number or MRN demographic issues within the PACS system • Ensure that all calls, issues, and tasks are tracked in our CRM systems and driven to resolution • Establishes efficient work processes to achieve and maintain the highest possible professional standards in customer services to all clients • Facilitate provider communication on critical patient findings for imaging procedures • Facilitate provider to provider phone calls and collaboration • Develop radiology application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows • Perform basic troubleshooting for internal software applications and clinician hardware

Requirements

• Associate’s degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role • Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred • Understanding of medical and radiology terminology and service lines preferred • Experience working with radiology applications preferred • Ticketing System or CRM experience preferred (Salesforce experience preferred) • Excellent verbal and written communication and documentation skills required • Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required • Hardware support and PC troubleshooting experience preferred • Organized with high attention to detail

Benefits

• overtime • benefits