At Vida, we help people get better — and we’re helping the healthcare system get better, too. 
 
Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches — coupled with an easy-to-use app with award-winning content. 
 
We focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US. 
 
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

Vida Health

Therapist

Therapist at Vida providing virtual mental health support and treatment.

• Manage a panel of clients providing evidence-based assessment, treatment plans and therapeutic interventions, meeting or exceeding completed consult expectations as outlined in Vidapedia
• Configure Vida Coach calendar to allow clients to schedule, and maintain regular contact with them using Vida’s in-app video calls and messaging, per Vida’s program design and policies. Respond and communicate with clients according to timeline expectations laid out in Vida policies
• Develop and update clinical treatment plans in collaboration with members
• Utilize Vida’s integrated Cognitive Behavioral Therapy content to provide psychoeducation on CBT skills, including but not limited to, thought logging, cognitive restructuring/reframing and behavioral activation
• Diligently track your clients’ progress and serve as an accountability partner
• Set goals/trackers/habits in the Vida app to encourage member accountability and facilitate daily reminders that help them achieve their goals
• Engage in discharge planning upon conclusion of therapy program by providing case management services, external referrals and coordination with other providers
• Respond to crisis situations by following established protocols and developing safety plans with clients. Additionally, continually assessing for program eligibility and providing referrals, when needed, for follow-up intervention services
• Effectively communicate with Lead to address client concerns, limitations, treatment progress and other concerns. Report any concerns regarding clinical performance and inability to meet expectations to Lead immediately
• Collaborate with other Vida providers to apply an integrated care model to client treatment plans to enhance progress and treatment outcomes
• Maintain records of interactions with clients in keeping with legal standards and adhere to Vida policy re: documentation
• Submit documentation within 24 hours of any session (this includes session documentation, clinical treatment plans, communication with other providers). Additionally, submit documentation within 24 hours related to any cancellation or no show by provider or member
• Comply with National Standards of Care set forth by state licensing boards where therapist is licensed
• Comply with federal, state and HIPAA regulations, as it relates to medical records and information privacy
• Attend and actively participate in 1:1 meetings with Lead and staff meetings. Respond to communications and requests from Lead in a reasonable and professional time frame
• Complete all in-service trainings in a timely manner
• Review and follow department policies and procedures as detailed in provider manual documents (Vidapedia)
• Meet and exceed provider level metrics
• Serve in the role of Care Navigator when assigned to provide short-term mental health consultation services to members in the form of screening assessments, crisis follow-up, resource referral
• Provide after hours and on-call coverage, as needed

Licensed Therapist -  NEW YORK - REMOTE

Customer Success

Manage client relationships and strategy for a virtual health clinic focusing on healthcare improvement.

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
• Own end-to-end client relationships from planning, launch, ongoing management and renewal
• Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team
• Understand priorities among clients and key stakeholders as well as up-sell opportunities
• Present analysis & make strategic recommendations to leadership
• Co-create the marketing and engagement playbook for Vida’s client profiles
• Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client

Client Success Manager

Recruitment

Develop and nurture a pipeline of clinical candidates for a virtual health clinic.

• Source and attract candidates by using job boards, databases, social media etc.
• Build and manage robust pipeline of clinical candidates
• Review and assess applications/profiles to ensure job qualifications are met
• Effectively screen candidates to ensure efficient interview to hire ratio
• Act as a direct point of contact throughout the interview process and build influential candidate relationships during the process
• Present and manage candidate offers
• Work directly with Sr. Talent Manager to ensure hiring projections are met
• Promote company’s reputation as “best place to work”

Clinical Recruiter

Operations

Optimize marketing technology systems and processes to enhance demand generation efforts.

• Lead management and strategic direction of the marketing tech stack:
• Assess existing marketing tech stack (including Hubspot, Wordpress, Semrush, and Clickup), rationalize it as needed and up-level how we use it to deliver better performance and transparency.
• Diagnose and resolve issues with workflows/connections between systems and suggest new ways to optimize how we set up the systems.
• Work cross-functionally to ensure optimal syncing with other complementary systems (e.g., Salesforce, Outreach.io).
• Spearhead marketing automation programs and campaigns:
• Develop automated email campaigns and lead workflow automations in Hubspot and optimize performance.
• Set up and track multichannel campaigns across owned and paid channels. Partner with internal channel owners and external vendors who will develop the assets (ad sets, social campaigns, website updates, other associated content).
• Own marketing performance reporting:
• Build comprehensive reporting dashboards and processes in collaboration with Sales Operations and derive insights from data to inform commercial strategy.
• Diagnose and improve issues with data hygiene, workflows, metrics and technologies involved with reporting.
• Improve cross-functional project management:
• Own project management tools (including Clickup) and leverage to develop and manage project management processes that ensure timely completion of deliverables across stakeholders.
• Facilitate collaboration across teams and ensure the efficient use of tech stack and project management tools.
• Manage external vendor relationships and ensure effective prioritization/identify ways to improve ROI from this support.

Marketing Operations Manager

Financial Planning and Analysis

Engage in strategic analysis and financial forecasting for a virtual health clinic.

• Own and develop Vida's financial model and internal/external reporting.
• Develop dashboards, financial models and complex data analyses to provide insights to finance leadership.
• Apply business judgment and financial insights to support decision-making related to unit economics, margin levers, membership growth and new partnerships.
• Actively track, understand and model business drivers such as member engagement, signups, retention, acquisition cost and provider capacity.

Strategic Finance Associate

Marketing

• Support the development and delivery of print, email, SMS and other content requirements.
• Manage member marketing calendar, scheduling and deployment.
• Continuously A/B test and optimize campaigns to drive incremental gains in conversion and engagement.
• Monitor and analyze campaign performance.
• Leverage data-driven insights to inform the messaging strategy for each lifecycle stage of customers.
• Be a positive contributor on a small and nimble team.
• Be willing to tackle new projects as they come up.
• We value collaboration and openness in communication, both within the team and with colleagues outside of our team, particularly across cross-functional projects.
• We value generosity of time and spirit with asks outside your responsibilities when they are for the organization’s good.

Vida Health Jobs in New York City

Vida Health

Licensed Therapist - NEW YORK - REMOTE

Vida Health

Client Success Manager

Vida Health

Clinical Recruiter

Vida Health

Marketing Operations Manager

Vida Health

Strategic Finance Associate

Vida Health

Member Marketing Associate

Vida Health