Operations Support Associate - Weekend Daytime

5 days ago

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Imagen Technologies

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Powering the future of primary care

radiology • healthcare • machine learning • AI • deep learning

51 - 200

Description

• Support team performing mission-critical work and interfacing with patients, physicians, and IT personnel • Providing excellent customer service via telephone, email, and chat communication • Performing provider communication, general imaging services troubleshooting, and internal and customer inquiries

Requirements

• Associate’s degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role • Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred • Understanding of medical and radiology terminology and service lines preferred • Experience working with radiology applications preferred • Ticketing System or CRM experience preferred (Salesforce experience preferred) • Excellent verbal and written communication and documentation skills required • Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required • Hardware support and PC troubleshooting experience preferred • Organized with high attention to detail

Benefits

• Overtime • Health insurance • Flexible schedule