InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
Account Director
July 23
🏡 Remote – New York
InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
Description
• Develop account strategy, working closely with the account manager • Lead regular strategic touchpoints, CBR/QBRs • Lead commercial process in partnership with account manager • Proactively nurture opportunity and demo products • Lead in customer renewals and expansion • Perform account planning including TAM, share of wallet, key stakeholders, etc and define further sales engagement where appropriate • Develop & pitch proposals, negotiate with customer to close growth opportunity deals and hands project off to the account manager to lead implementation • Responsible for ongoing cadence of client check ins, ongoing monitoring of customer health indications and close communication with account manager • Drive to win and tie our solutions to customer needs • Set customer expectations for cadence of interactions • Manage cross and upsell & renewals
Requirements
• Bachelor’s Degree or have equivalent experience in a related field • You have successfully worked with cross-functional teams and thrive in a collaborative environment • You are organized and have an aptitude to resolve complex and diverse issues and meet deadline • You have strong mathematical, quantitative, and analytical skills • You have experience in project, change, and client-management • You are proficient with Google Suite (Gmail, sheets, slides, forms, etc). Experience with Jira and process tools like ClickUp or Mondays are a plus
Benefits
• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava • 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%. There is a 2-year vesting period for the employer contributions • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date. • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling. • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts
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