Director of Product Delivery

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interface.ai

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Intelligent Self-Service for Banks and Credit Unions.

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

• Lead and scale the Professional Services team responsible for consulting, onboarding, and product implementation. • Build and mentor a high-performance team of project managers, consultants, and technical experts to ensure the successful delivery of client services and AI solutions. • Foster collaboration between Professional Services, Customer Success, and Product teams to ensure cohesive delivery across all client touchpoints. • Oversee the technical delivery of Interface.ai’s AI solutions, ensuring seamless integration within clients' existing systems. • Manage complex project implementations, aligning client requirements with technical resources to meet delivery timelines and scope. • Collaborate with Product and Engineering teams to ensure successful handoff and customization of technical products for clients. • Act as the primary point of contact for high-value clients, ensuring strong relationships and satisfaction throughout the service delivery process. • Collaborate with stakeholders to develop tailored professional service offerings that meet unique client needs and business objectives. • Develop and execute strategies for scaling the Professional Services division, driving revenue growth through enhanced service offerings. • Define KPIs for project delivery, customer success, and team performance, ensuring continuous improvement and operational efficiency. • Implement best practices in technical product delivery, project management (Agile, Scrum), and customer onboarding to enhance efficiency. • Ensure the Professional Services team is proficient in advanced technical platforms, AI product functionality, and system integration. • Create and manage training programs to enable the Professional Services team and clients to fully leverage Interface.ai’s solutions. • Ensure ongoing product education for clients, maximizing the value they receive from the platform. • Act as the escalation point for complex technical challenges or client concerns, driving timely resolutions. • Mitigate project risks through proactive planning, clear communication, and resource management.

Requirements

• Education: Bachelor’s Degree in Computer Science, Engineering, Business, or a related field required; Master’s Degree preferred. • Experience: 10+ years of experience in professional services, project delivery, or technical account management, with at least 5 years in a leadership role. • Proven experience in overseeing the technical delivery of SaaS or AI-driven products, ideally in the financial services or fintech industries. • Strong understanding of AI technologies, natural language processing, and system integrations. • Expertise in software development lifecycle (SDLC) and methodologies like Agile or Scrum. • Excellent leadership and team-building abilities, with the capacity to manage multiple projects simultaneously. • Strong problem-solving, analytical, and technical troubleshooting capabilities. • Experience with tools like JIRA, Confluence, and customer success platforms.

Benefits

• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance