Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.

Invoca

Systems Engineer

Manage Salesforce ecosystem and connected applications for Sales and Marketing.

• As a Sr. Revenue Technology Analyst, you will be pivotal in the ongoing development and management of our Salesforce ecosystem and connected applications for Sales and Marketing.
• This role is a blend of technical project management, administration, and analysis, requiring a strong grasp of Salesforce and associated tools.
• You will work closely with cross-functional teams, including Sales, Marketing, Customer Success, Product, and IT, to identify, develop, and deploy core sales business processes.
• You will be responsible for the day-to-day configuration, support, maintenance, and enhancement of Salesforce, Salesloft, Gong, LeanData, and other revenue applications.
• You will drive improvements, streamline processes, and ensure our technology solutions align with business objectives.

Senior RevTech Systems Analyst

Technical Product Manager

Shape and execute customer data vision and strategy for a SaaS company.

• Partner with engineers focusing on customer data strategy
• Ensure product priorities deliver maximum impact for customers
• Engage in full-lifecycle product management for customer data
• Collaborate with teams to define and implement customer data strategy
• Build consensus and coordinate product development with engineering
• Manage the product lifecycle from concept to launch
• Collaborate with UX Designers and Customer Success teams to ensure products meet customer needs
• Track and analyze performance using customer feedback


Senior Technical Product Manager - Data Platform

Account Manager

Ensure customer success and retention through strategic account management and growth initiatives.

• Responsible for executing on retention and expansion goals, the AM ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer.
• In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

Product Marketing

Lead go-to-market strategy and execution for Invoca’s Contact Center solutions.

• Drive business growth for Invoca’s solutions for Contact Centers, including supporting customer acquisition and upselling
• Lead new product launches by working with cross-functional teams to develop and execute comprehensive go-to-market (GTM) plans and materials
• Document compelling, differentiated messaging and positioning statements to drive interest in and adoption of Invoca’s solutions
• Engage with Contact Center customers to understand their needs and buying behaviors to help them achieve maximum ROI and value using Invoca
• Be the voice of the customer at Invoca so you can work with product management to develop differentiated product roadmaps
• Track and understand the competitive landscape and develop competitive positioning for Invoca’s Contact Center offering against competitors
• Partner with product management, marketing, sales, and customer success teams to develop content that support the demand gen and selling process, including first-call & upsell decks, sales collateral, playbooks, videos, blogs, and webinars
• Deliver compelling enablement training for Invoca’s GTM organization in support of product launches and to help Invoca capitalize on market trends
• Help position Invoca in the market by participating and presenting at relevant trade shows and events, engaging with analysts and press, and assisting with customer meetings

Invoca Jobs in New York City

Invoca

Senior RevTech Systems Analyst

Invoca

Senior Technical Product Manager - Data Platform

Invoca

Account Manager

Invoca

Senior Product Marketing Manager - Contact Centers

Invoca