Senior Technical Account Manager - 6490

March 12

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ION

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Innovation through automation

Financial Institutions • Corporations • Governments & Central Banks

10,000+

Description

• Develop and execute customer success strategy for strategic Foreign Exchange trading and buy-side accounts • Build understanding of client business strategies and position ION FX products as trusted advisor • Garner knowledge in ION FX products for customer use-cases • Manage client relationships, anticipate challenges, and drive remediation plans • Monitor implementation, usage, customer health, and competitive landscape • Profile initiative requirements, develop leads, and aid growth opportunities • Harmonize client initiatives with Project Delivery, Client Services & Product practices • Manage feedback loop for customer experience improvement

Requirements

• Proven track record in high-touch enterprise segments with B2B enterprise software platforms • Foreign Exchange and/or Capital Markets domain experience • Problem solving & consultative mindset • Ability to synthesize information and commercial savviness • Predilection for customer success automation • Bachelor's Degree in STEM, Economics/Finance, or numerate discipline

Benefits

• Diverse group of visionary innovators • High-value analytics • Strategic consulting • Tremendous growth • 40% of world's largest companies use solutions • ION solutions trusted by 2,000+ leading corporations and 800+ banks and broker-dealers globally • Career opportunities for invention, design, collaboration, building, and transformation • Supportive and inclusive environment promoting diversity and equal employment opportunities