Implementation Project Manager

August 10

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Iterable

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The customer activation platform that helps brands deliver joyful experiences at massive scale.

Marketing Automation • SaaS • Growth Marketing • Email Marketing • Mobile Marketing

501 - 1000

💰 $200M Series E on 2021-06

Description

• Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients. • Oversee and ensure the success of subcontracted or partner led projects by managing resources as an extension of the Professional Services team. • Engage with Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion. • Become knowledgeable about the Iterable product and use cases. • Work collaboratively across groups to secure buy-in and drive issues/risks to resolution. • Resolve and transform complex concepts into executable plans. • Develop and execute deadlines, budgets and project activities. • Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives. • Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization. • Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success. • Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind.

Requirements

• Skilled in managing highly complex projects with large enterprise customers • Experience in B2B customer-facing service delivery project management • Previous experience working in a fast-paced, high-tech, SaaS startup environment • Extensive experience in the MarTech industry • Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata • Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects. • Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization. • Collaborative, while able to influence and persuade. • Demonstrable understanding of PMI project management standards and guidelines • Servant leadership and a passion for driving high levels of employee engagement • Ability to travel to customer sites when required (this is currently being accomplished virtually) • Flexible and adaptable to changes, while showing a positive attitude • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact. • Experience building process documentation to outline current or new processes • Strong negotiation skills used to resolve conflicts and find win-win scenarios

Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation