Senior Analyst, Customer Success

16 hours ago

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J.D. Power

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Truth that transforms. Data and analytics that improve business and customer experience.

Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management

501 - 1000

Description

•As part of J.D. Power’s Customer Success team, your primary focus will be supporting data analytics advisory engagements with our automotive clients. •You will work with Client Directors and external clients on recurring advisory engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, residual values, profitability, promotion/incentives tactics and strategies, demand planning and market sizing. •Client engagements also cover distribution, inventory optimization, remarketing, and financial services in the very exciting, dynamic, and complex automotive industry. •You will use data analytics to advise clients on improving their sales, pricing, residual values and go-to-market strategies by leveraging PIN and ALG's proprietary datasets, Business Intelligence platforms, and predictive analytics tools.

Requirements

•BA/BS degree in business or quantitative related field: Economics, Statistics, Engineering, Accounting, Mathematics, Biology, Computer Science etc. required •Demonstratable experience working in financial or sales reporting, production or marketing planning, client management, or other professional roles requiring analysis •Background in problem solving, data analysis, data manipulation and communication (written and oral) skills •Significant experience/strength with MS Excel and/or large complex dynamic data sets, pivots, lookups, programming, macros, etc. required as well as working fluency with MS PowerPoint (SQL experience a plus but not required) •Ability to interact effectively with people and work in a collaborative, time sensitive, environment •Consumer products and/or automotive industry experience preferred, but not required •Consulting / professional services industry experience preferred, but not required

Benefits

•Leader Led •Remote First •Foster Flexibility •Reward Performance •Time Off Matters