Customer Success Manager

November 29, 2023

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KCare

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KCare offers intuitive case management and behavioral health EHR solutions for modern social service agencies

foster care • software • child welfare • family services • residential treatment centers

51 - 200

Description

• Maintain customer satisfaction and retention • Close deals and identify upsell opportunities • Build relationships to increase revenue and minimize churn rates • Deliver product knowledge and functionality • Collaborate with team members • Inform customers of new functionality and best practices • Address customer needs • Monitor and improve customer churn indicators • Document customer status and activities • Maximize product value and sell add-on services • Assist in creating and delivering training courses

Requirements

• Familiarity with extendedReach SalesForce or other CRM experience • Ability to travel • Customer service experience • Good communication skills • Problem-solving skills

Benefits

• Salary range of $50,000 - $70,000 • Diverse workforce • Equal Employment Opportunity employer • Travel opportunities • Training and educational materials • Promotional events at industry conferences