Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. Leading companies such as NVIDIA, Squarespace, Canva, Grammarly, OpenSea, Figma, and countless others trust Rootly to build a consistent incident response process.See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews

Rootly

Customer Success Manager

At Rootly, we are committed to helping our customers successfully utilize our services throughout their entire journey with us. We are seeking a dedicated and experienced Customer Success Manager to join our team and contribute to our continued vision of creating wildly successful customers. You will be instrumental in ensuring our customers achieve their goals and gain maximum value from our services and product as we continue to grow and scale our product and service offerings! You will be responsible for:

• Guiding assigned customers through onboarding, configuration, and continuous product adoption.
• Collaborating with our Sales team to create strategic customer engagement plans.
• Cultivating relationships with key decision-makers and champions within your customer base, leading strategic discussions on account usage and opportunities.
• Proactively reaching out to customers to address any underutilization of our services.
• Utilizing product data, queries, and information to identify accounts at risk of churning, and working with Sales and Customer Support to develop engagement strategies.
• Assessing and analyzing lost or churned customers, identifying the reasons for churn, and formulating strategies to win them back.
• Leveraging our platform to make your customers highly successful in their work.

Account Executive

This is a ground floor opportunity to be one of the first Enterprise Account Executives at Rootly and shape our trajectory. You will experience what being at a scrappy startup is like. You will help lay the foundation for the entire sales process and grow revenue by:
• Building a book of business across North America that results in 100% quota attainment in your first year with Rootly
• Successfully sourcing and closing full sales cycles for U$50-150K+ ARR opportunities
• Winning highly competitive deals by positioning Rootly as the Incident Management Platform of choice to enterprise buyers segments
• Designing and presenting product narratives and insights to executives within named accounts
• Working with company leaders from multiple functions to lead product workshops and prepare/present ROI analyses
• Leading and contributing to team projects to develop and refine our sales process

Rootly Jobs in New York City

Rootly

Customer Success Manager

Rootly

Associate Account Executive - BDR

Rootly