Customer Success Manager

November 17, 2023

Apply Now

Receive Emails with Similar Jobs

KCare

WebsiteLinkedInAll Job Openings

KCare offers intuitive case management and behavioral health EHR solutions for modern social service agencies

foster care • software • child welfare • family services • residential treatment centers

51 - 200

Description

• Maintain customer satisfaction and retention • Close deals and identify upsell opportunities • Build relationships to increase revenue • Deliver product knowledge and functionality • Consult with customers to overcome issues and achieve goals • Review and assign customer journeys and playbooks • Increase system adoption • Inform customers of new functionality • Analyze customer metrics • Address customer needs • Document customer status • Maximize product value • Assist in creating and delivering training courses • Attend industry related conferences

Requirements

• Familiarity with extendedReach SalesForce or other CRM experience • Ability to travel when needed • Customer Service experience • Good communication skills • Problem Solving skills

Benefits

• Competitive salary • Travel opportunities • Training and educational materials • Promotional event attendance • Diverse workforce • Equal Employment Opportunity