Customer Service Representative
August 7
🏢 In-office - Manhattan
Description
Requirements
• Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests. • Create opportunities and custom quotes in Knowles CRM system, liaising with other Knowles departments/staff where appropriate i.e. production, planning, engineering, product management, etc. • Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system. • Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner. • Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction. • Attend meetings as required. • Communicate with other Knowles departments regarding customer related issues.
Benefits
• Medical, dental and vision insurance plans • Prescription Drug Plans • Basic Life Insurance • 401k plan with company match • Tuition Reimbursement Program • Security Clearance Incentive Program • Employee Referral Program • Overtime opportunities • Alternate work schedules available • PTO (10 days) and NYS Sick and Safe Leave • Paid Holidays
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