Leapsome
The intelligent People Enablement platform that drives employee development, productivity, and engagement.
Employee Engagement • Performance Management • OKRs • Feedback • 1:1s
51 - 200
Customer Care Representative/Product Support Specialist - North America
August 1
🏢 In-office - Manhattan
Leapsome
The intelligent People Enablement platform that drives employee development, productivity, and engagement.
Employee Engagement • Performance Management • OKRs • Feedback • 1:1s
51 - 200
Description
• Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? • Become a member of our NA Customer Care team and help us further shape our growth trajectory. • Delivering best in class support for all technical issues our users may face. • Hosting webinars, office hours and other scaled education formats (e.g., onboarding). • Contributing to make our internal processes and -structures scalable. • Enabling our Product Team to gain a better understanding of the user experience.
Requirements
• You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments. • You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently. • You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated in providing excellent service. • You work effectively with team members and share knowledge. • You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows. • You are fluent in English. • Experience with quality assurance in customer service and compliance monitoring is a plus. • You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact. • You can strongly identify with our company values.
Benefits
• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 • Teammates: Join a diverse and international team of talented, smart, and kind people • Feedback and recognition: We value feedback exchange and celebrating successes — big and small • Hybrid model: Enjoy our hybrid model by working from home or in our office with a comfortable work-from-home budget • Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year • Vacation: Take 30 vacation days every year, plus public holidays • Parental leave: Up to 8 weeks of 100% paid parental leave, with an additional unpaid leave option • Competitive package: Competitive salary, benefits, and a pre-IPO equity package • Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support • Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team. • Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness • Wellness: Stay active and healthy with our company-sponsored wellness benefits • Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning • Commuter benefits
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