KPI partners with our clients to design and implement a full range of customized warehouse solutions that elevate distribution performance, provide competitive advantage, and enable growth. Our data-driven, technology-agnostic approach to engineered solutions transforms operations to boost fulfillment speed, reduce reliance on labor and improve agility.  KPI’s services include distribution network consulting and analysis, operations evaluation, simulation and modeling, facility layout and slotting, materials handling system evaluation, design and implementation, Warehouse Execution Software (WES) and lifetime maintenance services.  https://kpisolutions.com/

KPI Integrated Solutions

Support Engineer

Provide customer support for Kuecker Pulse Integration's systems integration solutions.

• Schedule is rotating and will be 4 days on and 4 days off.
• Follow up with customers, provide feedback and see problems through to timely resolution
• Ask educated questions and listen to customers to help determine root cause of issues
• Utilize excellent customer service skills and exceed customers’ expectations
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Read through XML configuration files
• Troubleshoot inventory flow using text-based log files
• Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues
• Troubleshoot PLC control systems without necessarily getting into the PLC code
• Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures
• Work closely with our development team regarding customer issues, feedback from customers, and testing code changes
• Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients
• Ensure proper recording, documentation and closure using appropriate applications
• Provide documentation to user manuals and guides for training purposes
• Train customers onsite and remotely
• Test new software releases or software modifications

KPI Integrated Solutions Jobs in New York City

KPI Integrated Solutions

Customer Support Engineer

KPI Integrated Solutions