Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1
customer experience • customer service • CRM • CX • SaaS
August 3
🏢 In-office - Manhattan
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1
customer experience • customer service • CRM • CX • SaaS
• Lead the Foundation team overseeing development of critical cloud backend systems • Manage a team of software engineers with cloud infrastructure expertise • Collaborate with Finance for informed infrastructure decisions • Drive cultural change with emphasis on cost engineering and spend predictability
• Bachelor's degree in Computer Science or related field • 7+ years of experience in Engineering • 3+ years of experience managing a team of engineers • Leader of cost engineering effort and/or significant impact for cloud cost optimizations • Influenced a persistent culture of cost savings and optimizations • Partnered with vendors and managed the relationship to extract value • Familiar with Node.js and MongoDB • Developed forecasting and cost allocation models with Finance teams/depts • Experience with CI/CD pipelines • Experience with Docker, Terraform, and/or AWS • Experience with Elasticsearch, Solr, or Algolia
• Competitive salaries • Stock options • 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy
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