Customer Experience Specialist
February 29
🏢 In-office - Manhattan
Description
• Drive complex implementations of financial models and dashboards to help customers succeed with LiveFlow • Responsible for onboarding customers and providing ongoing best-in-class customer experience • Own a portfolio of important customers and assist them in being successful using LiveFlow • Manage implementation and onboarding to ensure a top-notch customer experience • Build financial models to help customers achieve core business goals • Work cross-functionally to turn customer requests into products • Dive deep into the product and be an expert in LiveFlow's solution
Requirements
• Banking, finance, or accounting experience with client-facing exposure OR customer experience/customer success experience working on a highly technical or financial product • Top-notch financial modeling skills: extremely comfortable working with spreadsheets, including Index/Match, XLOOKUP, and complicated formulas • Excellent communication skills • Deep empathy for helping and working with customers • Sharp problem-solving skills • Humble, curious, hungry to achieve impressive things in life and work
Benefits
• Competitive base salary • Substantial equity package • Health, vision, and dental insurance • 401(k) • All the latest tech you need; MacBooks, monitors, etc. • Monthly budget to spend on books and conferences to keep learning • 28 days paid vacation + 9 US holidays
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