Customer Success Manager
March 12
🔄 Hybrid – Manhattan
Description
• Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.
Requirements
• 4+ years experience in a Customer Success role with a B2B SaaS company • Experience owning retention, churn rate, and upsells • Ability to identify key champions and potential areas of expansion • Self-learner and self-starter • Strong organizational skills and detail-oriented skills • Excellent written and verbal skills • Demonstrated ability to communicate both technical and business concepts • Drive long-term customer adoption through scalable onboarding • Proven track record of managing successful cross-functional programs • Ability to work cross-departmentally with internal teams • Love for start-ups is a must
Benefits
• Extensive health, dental, and vision benefits • Open vacation policy • Three months of fully-paid parental leave • 401k and commuter benefits • Generous stock options • Regular team outings and activities • Flexible working hours and location • Monthly employee gifts • Catered lunches throughout the week • Fully stocked kitchen with favorite snacks • $100,000 - $140,000 a year
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