Lucidworks connects experiences throughout the entire user journey to meet customer and employee intent in the moment. Lucidworks Connected Experience Cloud (CXC) makes it easy for customers to capture user signals and create personalized search, browse, and discovery experiences. The world’s largest brands, including Lenovo, Red Hat, Reddit and Cisco Systems rely on Lucidworks’ suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees.

Lucidworks

Customer Success

Engage and enable customers to fully utilize Lucidworks' Solutions.

• Empathize with customers and to translate their concerns/desires calmly and competently to others.
• Own and manage customers’ relationships with Lucidworks, encompassing cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities.
• Plan and execute strategic roadmaps for customers to drive value through a deep understanding of their businesses goals, best practices in search and Fusion’s feature set.
• Conduct customer check-ins and proactively address customer’ needs
• Analyze customer data and improve customer experience.
• Provide high level customer success policies and practices.
• Manage and resolve customer requests and complaints.
• Establish and maintain customer relationships.
• Uphold the core values, policies and procedures of Lucidworks
• All other duties as assigned

Client Success Director

Full-stack Engineer

• Responsible for planning, implementing, directing, and administering all aspects of the human resources function for the Mid-Atlantic Region
• Provide day-to-day management of the Employee Relations team

Software Engineer, Fusion

Engineering Manager

Lead technical initiatives for Lucidworks' Fusion search and personalization platform.

• Partner with VP of Fusion Engineering, Product Management, and R&D Operations to determine feature scope, project milestones, and achievable deadlines within our quarterly release cycle
• Understand the company’s strategic vision for Fusion and develop a deep technical understanding of Fusion’s architecture, functionality, and features
• Design, plan, and implement innovative changes that evolve Fusion in alignment with company goals and strategy
• Ensure your team understands the technical scope, desired outcomes, and intended impacts of all requested features and product changes
• Provide constructive feedback to peers and colleagues on all Engineering technical designs
• Understand obstacles to individual and overall team success, and develop plans to remove them
• Set and meet quarterly team objectives and key results (OKRs) to meet company goals
• Standardize technical processes, particularly in code repo management, test coverage metrics, and automated CI/CD and code quality gates
• Upholds the core values, policies and procedures of Lucidworks
• All other duties as assigned

Lucidworks Jobs in New York City

Lucidworks

Client Success Director

Lucidworks

Software Engineer, Fusion

Lucidworks

Engineering Manager, Fusion

Lucidworks