UX Researcher (Specific to Northeast USA)

February 8

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Marigold Health

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Community as a Wraparound Service.

Natural Language Processing • Patient Engagement • Behavioral Health • Population Health • Digital Health

11 - 50

💰 $6M Seed Round on 2022-02

Description

• Collaborate with cross-functional teams to define research objectives • Conduct interviews on-site, observe user behavior in the platform, and rapidly test hypotheses • Provide insights into member and peer needs for designers and engineers • Identify opportunities for product improvements with a specific eye toward incrementally improving member retention • Create a pipeline for UX research • Translate research insights into low fidelity designs and mockups • Help lead A/B testing and usability testing of low fidelity designs • Work with visual designer to translate research insights into low fidelity designs and mockups • Help lead A/B testing and usability testing of low fidelity designs • Support our peer team to ensure deep, cohesive understanding of the Marigold product offering and how we can best serve members • Produce documentation and specifications and work with design team to create high-fidelity, engineering-ready designs • Bring a perspective on recovery and mental health to the design of new digital interventions, technology tools, and trainings • Document and communicate research summaries and insights to internal stakeholders. Lean on those learnings to recommended changes to features and the overall product roadmap • Work with design, development and other members of the product team to drive product development forward. Participate in building and managing the product roadmap while representing the voice of the member • Help the Product team communicate product updates and features to internal stakeholders through product documentation, demos, and trainings

Requirements

• 3-6 years full-time experience conducting UX Research to design and iterate on a software product • Experience working on a software product in the mental health space strongly preferred • Strong core UX research skills including experience conducting user interviews in the field and remotely - this is a hands-on role • Product management skillset - while research-focused, a component of this role is prioritizing a research backlog based on business needs • A strong understanding of information hierarchies, and the research challenges in expressing complex ideas virtually • Ability to establish an agile process for collecting continual user research and systematically dealing with bias in research findings • Ability to think strategically about how to make meaningful improvements to user experiences in imperfect situations • Experience rapid prototyping with designers, and guerilla testing new designs • Experience collecting relevant feedback on a novel product with few direct substitutes • Familiarity with ethnographic methods to understand cultural nuances between users • Demonstrated patience and compassion in uncovering insights into a highly stigmatized topic • Ability and experience to balance long-term foundational research with rapid directional research • Comfort working collaboratively with a high degree of autonomy and initiative • The ability to prioritize and act with conviction in an environment of uncertainty • Good contact skills to interface with providers, patients, and healthcare executives during the design process • Strong skills in research-design/development handoffs • Experience translating research insights to low-fidelity mockups is strongly preferred

Benefits

• Comprehensive healthcare coverage, including fully covered premiums for individuals (with the option to cover dependents for a cost) and a dedicated mental health benefit • 4 weeks of PTO • Computer and equipment provided • Company travel budget and professional development budget as needed