Donor Relations Manager
August 17
🏡 Remote – New York
Description
• As a Donor Relations Manager (DRM) at Bold.org, you will report directly to the VP of Donors and work hand-in-hand with the other DRMs and the Scholarship Operations team. • Your primary responsibility will be guiding donors through the process of creating scholarship funds and scholarships on Bold.org, from proposal to renewal. • You will be the primary point of contact, ensuring donors have a seamless and fulfilling experience.
Requirements
• Become an expert in the Bold.org donor platform. • Engage with donors via audio, video, and email to understand and align their philanthropic goals with our platform. • Conduct 3+ hours of meetings daily with prospective and current donors. • Support donors throughout the entire process, addressing questions and adjusting funds and scholarships as needed. • Represent the Bold.org brand and mission of fighting student debt to donors, working with them to realize their potential impact. • Serve as the lead point of contact for donor accounts, developing trusted advisor relationships with key stakeholders. • Solicit and analyze donor feedback to share with Product, Design, and Engineering teams. • Identify opportunities for donor referrals, testimonials, and campaign examples to showcase our best users. • Assist in creating and maintaining educational materials for Bold.org donors. • Coordinate between donors and our Operations and Marketing teams to ensure scholarships are appropriately reviewed and awarded. • Collaborate directly with Product to ensure a successful donor experience on the platform.
Benefits
• Full-time • benefits
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