Associate Client Partner - Core Accounts

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MediaRadar, Inc.

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Sales enablement platforms customized for media, and ad tech companies that help you close more deals.

ad sales intelligence and sales enablement

201 - 500

Description

• Oversee retention and growth for a book of business of existing SMB clients: • Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable • Identify & build relationships with key champions and leaders across the customer’s organization • Drive commercial activity including commercial negotiations for your book of business, escalating to leadership where support is needed • Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience. • Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com • Escalate complex issues (both internal and customer) to leadership • Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment. • Partner with the Sales and Onboarding teams to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business. • Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. • Drive retention and sustainable long-term growth across the book of business. • Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets. • Create compelling business proposals and negotiate commercial terms. • Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns. • Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com. • Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients. • Share industry learnings with the broader commercial team.

Requirements

• Experience working with SMB clients. • Proven track record of managing and growing a book of business. • Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders across SMB organizations. • Ability to work collaboratively across teams, including Sales, Customer Success, Finance, and Product, to deliver a seamless client experience. • Comfortable with a fast-paced environment and adaptable to changing priorities.

Benefits

• Medical, Dental & Vision Insurance • 401k with Company Match • Flexible PTO • Commuter Benefits • Gym Discounts • Summer Fridays